At HI/LO BIKINI CO. it is our priority to ensure that customers are completely happy and satisfied with their purchase of full-priced items. We will gladly accept your return within 14 business days from the time of delivery. 

Returned items must meet the following requirements:

• Item/s must be in original packaging and all tags & hygiene stickers intact
• Item/s must not have been worn, stained, washed, or altered in any way  

 *ALL SALE ITEMS ARE NON-REFUNDABLE

REQUEST A RETURN

To request a return simply click the link below

REQUEST A RETURN

 

PROOF OF PURCHASE

Returns must be accompanied by any one of the following proof of purchase documents: 

• Original register receipt tax invoice
• Online Tax Invoice (order confirmations will not be accepted)
• Packing slip included in all online purchases
• Original return/exchange receipt/gift receipt

Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate. 

 

RETURN PROCESSING TIME

Once we have received your package, your return will be processed within 7 business days from arrival. You will be notified via email once your return has been processed and you will be issued a store credit. Please note our store credits do not expire and can be used at any time! 

 

SHIPPING & RETURNS 

You are responsible for shipping fees to send the return back to HI/LO BIKINI CO. and for re-shipping for charges- we recommend adding insurance on items.

(Please note original shipping charges for goods returned are non-refundable, other than faulty items)

 

CONDITIONS

Please ensure that all swimwear is tried on over your own underwear, in the instance where it’s obvious that this has not been done we may refuse an exchange your items due to OH&S and hygiene risks.

Items which are worn or used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any items that may have been soiled or exposed to biological contamination.

  

CONTACT US

If you have any questions or queries, please contact the HI/LO BIKINI CO. Customer Service team at HiYa@HiLoBikiniCo.com